Verification Services Terms — Proof of Address (postal.ID)
These Verification Services Terms apply to Customer's use of address verification (postal mail) and digital verification factors (email/SMS). They supplement the MSA.
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1. Assurance levels (definitions)
- Digital Verified: Subject successfully completes configured digital factor(s) (email OTP and/or SMS OTP) within configured limits.
- Postal Verified: Subject successfully presents the postal letter code (or QR-linked code) delivered to the provided address within the configured expiry period.
- Digital+Postal Verified: Both Digital Verified and Postal Verified are completed for the same Case.
Customer configures which assurance level is required by policy or case type.
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2. What verification does and does not prove
- Verification provides evidence of successful completion of the configured factor(s).
- Verification does not guarantee identity, legal residency, or absence of fraud.
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3. Case lifecycle
- Creation → dispatch digital messages (optional) → dispatch postal letter → track delivery (where available) → verification completion/expiry → evidence pack generation.
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4. Expiry and retries
- Digital OTP expiry: [5–15 minutes typical].
- Postal code expiry: [7–30 days typical].
- Reissue: new code invalidates old codes.
- Rate limits and lockouts apply.
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5. Delivery dependencies
Postal delivery statuses depend on third-party providers and postal services. Digital delivery depends on carriers/providers.
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6. Evidence packs
Evidence packs may include event timelines, delivery events, verification timestamps, and integrity hashes.
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7. Customer responsibilities
Customer warrants it has lawful basis to contact Subjects and to process their data and will provide required notices/consents.