Support & Maintenance Policy — postal.ID
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1. Support channels
- Email: [SUPPORT@POSTAL.ID]
- Portal: [SUPPORT PORTAL URL]
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2. Support hours
[Define standard hours; Premium support may extend.]
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3. What support covers
- Platform issues, API issues, billing questions, configuration guidance.
- Does not include legal/compliance advice.
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4. Change management
- Planned changes communicated via [status page/email].
- Emergency changes permitted to protect security and availability.
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5. Versioning / deprecation
- API versions supported for at least [X] months after deprecation notice.