Incident Response — postal.ID
postal.ID maintains a documented incident response plan covering the full lifecycle from detection through resolution.
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Our Approach
- Severity-based triage — incidents are classified by severity level with corresponding response SLAs and escalation paths.
- Structured response — we follow an established process: detect, contain, eradicate, recover, and review.
- Timely notification — customers are notified of relevant incidents in accordance with our Data Processing Agreement and applicable data protection laws.
- Post-incident review — every incident is followed by a review to identify root causes and preventive improvements.
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Contact
For security concerns, contact us at [SECURITY@POSTAL.ID].
Detailed incident response procedures, severity definitions, and internal escalation protocols are available under NDA upon request during procurement or due diligence.