Data Processing Addendum (DPA) — postal.ID

This DPA forms part of the Master Subscription Agreement.

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1. Roles

For Verification Subject Data:

  • Customer is the Controller.
  • postal.ID is the Processor.
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2. Processing on instructions

postal.ID will process Verification Subject Data only on Customer's documented instructions, including configuration settings, API calls, and written support requests.

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3. Confidentiality

postal.ID ensures persons authorized to process personal data are bound by confidentiality.

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4. Security measures (TOMs)

postal.ID will implement appropriate technical and organizational measures as described in Annex 2.

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5. Subprocessors

Customer authorizes postal.ID to use subprocessors listed in Annex 3. postal.ID will provide notice of new/changed subprocessors and allow Customer to object within [X] days.

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6. Assistance

postal.ID will assist Customer (to the extent applicable) with:

  • data subject rights requests;
  • security and breach notifications;
  • DPIAs/consultations, reasonably requested.
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7. Breach notification

postal.ID will notify Customer without undue delay after becoming aware of a personal data breach involving Verification Subject Data.

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8. Audits

Customer may audit postal.ID's compliance with this DPA on reasonable notice, subject to confidentiality and security constraints, and not more than [once per year] unless a breach occurs.

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9. Return/deletion

At termination, postal.ID will delete or return Verification Subject Data as configured, subject to legal retention requirements.

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10. International transfers

Where transfers of EU/EEA or UK personal data occur to jurisdictions without adequacy, the parties will incorporate appropriate safeguards (see Transfer Addendum).

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Annex 1 — Processing details

  • Subject matter: Proof of Address verification; optional digital verification; optional KYC/AML integrations if enabled.
  • Duration: Term + retention period configured by Customer.
  • Nature/purpose: Provide verification workflows and evidence artifacts; fraud prevention and security.
  • Categories of data subjects: Subjects, Customer admin users (for account access logs), Customer contacts.
  • Categories of personal data (verification): name, address, email/phone, verification codes (hashed), delivery events, audit logs, device/IP metadata (if enabled).
  • Special categories: only if Customer enables KYC/biometric/liveness modules via third-party vendors (handled under separate addendum).
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Annex 2 — Technical and Organizational Measures

[Insert controls: encryption, access controls, logging, key management, backups, incident response, SDLC, etc.]

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Annex 3 — Subprocessors

[Insert subprocessor table or reference URL with versioning.]